Tracking inventory workflow and stock rotation through the phases of this process is the key to efficiency and optimal cost. The activity of providing time critical spares to maintain networks has dozens of technical terms, names and abbreviations just at a functional level* This terminology can be confusing to many, before even the technical level of quality, SLA, fault rates and RMA performance is considered. While the activity is handled in the field level, spares management is a high impact area for cost reduction which should be addressed at the Executive & Board level in the context of a managed services strategy