About Us

Dan Knox brings more than 12 years of experience in telecom network hardware & services. Mr. Knox has led successful execution of contracts for maintenance, support and expansion of telecom networks in some of the world’s most challenging emerging markets. He currently leads GSM Systems’ ongoing expansion across 3 continents, with a focus on operational execution and building unique value through partnerships with leading operators and OEM vendors. As a leader, he holds a uncompromising belief in the company’s core values of integrity, transparency, teamwork, courage, creativity and abundance as the foundation of the company’s future. Mr. Knox a graduate of the University of Leeds, having lived in Europe, UK, Latin America, and US. He speaks fluent French and Spanish and is a member of Vistage and Young President’s Organization.

Malcolm Colman has over 27 years of operations management experience in Africa with a specialization in multi-vendor spare parts management. Prior to GSM Systems, Mr. Colman held a senior leadership position in the South African Defense Force for 12 years. Current responsibilities include overseeing services and trading operations from implementation, training to ongoing service and delivery improvements. Coming from an Industrial Engineering background, ensures adherence to GSMS best practices through process mapping and workflow design with structured metrics that focuses on the continual improvement cycle.

John Earley has a proven capability in technology and business leadership with extensive senior management experience focused mainly on the telecommunication industry. As a highly experienced business leader with a proven track record John maintains a very direct style of management whilst allowing his team to assume their own responsibilities and develop their own management capability. John ensures successful execution by understanding all aspects of the activity so that he can make fully informed decisions and offer guidance whilst understanding and open to the ideas of others. John always succeeds in motivating his team regardless of the operating environment and he ensures that full focus is maintained on the objectives with a strong desire to achieve. Having worked in 80+ countries John is culturally aware and interacts well with all levels, being proficient in French with native English John easily adapts to any environment.

Gideon Itulua is the Regional Head of Business for GSM Systems Africa. He is responsible for the overall business performance of the African country units, managing customer satisfaction, SLA’s as well as the budget and revenue performance for Africa. Gideon has demonstrated more than 10 years’ worth of contribution to GSM Systems with experience gathered from organic learning and from previous engagements as a Quality Assurance Manager. Mr. Itulua holds a Master’s degree in Business Administration from Edinburgh Napier University, UK. He also holds a post graduate degree in Information Technology form the NOUN University, Nigeria. He is a certified Warehouse and Supply Chain Professional and a certified Oracle10G Professional.

Ms. Etha brings more than 10 years working experience related with logistics, project control, legal drafting, quality service, and external customer alignment to GSM Systems. Previously she had been worked with Multinational Logistics company which had given her great amount of exposure on handling domestic and international delivery processes, external supplier alignment, customer complaint handling and also project controlling. She holds a Bachelor Degree from Parahyangan Catholic University majoring International Relations and currently holds ISO Lead Auditor Certification and also holds Basic Cargo Certification from Garuda Indonesia.

Jonathan brings over a decade of diverse financial experience to his role as Senior Finance Director at GSM Systems. Previously, he worked at a Big Four Accounting firm, where he honed his expertise working with public media and communications clients, as a Financial Analyst for a Global Media outlet, and then in various FP&A and Treasury roles helping startups and SMBs. With a deep understanding of diverse business environments, Jonathan is dedicated to driving our company’s expansion while ensuring financial stability by providing strategic financial insights and leading the Finance & Accounting Teams. His commitment to fostering strong relationships and providing tailored financial solutions has helped GSM Systems thrive. He holds a Bachelor’s degree from Cornell University’s Dyson School of Management and a CPA License.

Thomas Iwo is a team oriented leader with vast experience and qualifications in both IT and Telecom industries that represent a background of increasingly important assignments within several multi-national organizations. With nearly 20 years of experience in IT, Telecom and the Oil & Gas industries, Thomas has demonstrated exceptional ability to meet organizational objectives and demands. He is a skilled software solutions architect, project manager and leader, and has also served as an Executive Officer for a small business. Thomas is responsible for all of the company’s software and repair solutions as well the company’s IT system infrastructure design. He is a graduate of the University of Houston and also holds numerous professional certificates.

Tarun Takkar is Group Technology Manager with a strong electronics engineering spanning more than 17 years, his rich experience includes full network services through R&D of telecom hardware and software.Tarun performed senior roles with industry leaders including; CTDI, Ceragon Networks and Radiodesign from engineer management, global RMA manager and hardware/software development.Having established best-in-class repair centers, Tarun’s achievements include streamlining implementing and operational and quality processes taking full strategic and P&L responsibility.Tarun holds a Diploma from the BSF Institute of technology (Bangalore) and Masters in Electronics from National Institute of Management Solutions.

Naresh Jeaven is our Africa Region Technical Operations Manager leading the Technical Operations in the Africa Region. Naresh has a wealth of experience in the domain of telecom Hardware Support and Operations with more than 27 years experience. Naresh started in telecommunications network equipment manufacturing as well as military type communications equipment manufacturing within Plessey Tellumat on, transmission, power, RF, payphone, broadcasting and microwave. Naresh has developed from technical hands on within manufacturing and repairs to technical operations management. Naresh also has experience in the electromechanical industry supporting mining, mineral and agricultural industries.

Emmanuel Thonda is a team player and an enterprising person. He strives to develop new and innovative ways of achieving goals and targets. He has over Twelve year experience in the telecoms and manufacturing industries. He occupies a challenging and exciting management role in a telecoms organization, managing data & information and presenting such in actionable reports. Emmanuel is the new Africa Region Project Manager in GSM Systems. He holds a Bachelor of Science degree from the University of Ilorin and a Master of Science degree from University of Ibadan, both in Nigeria.

Elizabeth Paul is a dynamic Key Account Manager with a regional customer portfolio. She enjoys building long lasting partnerships, retaining key Accounts and enhancing profitable revenue growth. As a Collaborative and passionate team leader, she has robust background in customer relationship management, account management and business development by driving full sales lifecycles with specific focus to regional markets revenue growth. With over 14 years’ of experience in the Telecommunications sector, Elizabeth has demonstrated the ability to catalyze revenue growth for operators by over 40% recurring annual revenue, by paying keen interest in customers’ needs and transforming these into innovative solutions. Elizabeth holds a Master’s degree in Business Administration from the University of South Wales, UK and a Bachelor’s of science, International Business Administration (Entrepreneurship) from United States International University, Kenya.